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| Returning Goods.|
Moonstone Treasures operate a returns policy in accordance with the EU Consumer Protection Distance Selling Regulations. We are confident you will be completely satisfied with your order. However, if you are not, please return your order to us within 7 days following the day of receipt, to the address on the invoice for a full refund, less return postage costs. Notification of ALL returns must be made in writing or by e-mail to Moonstone Treasures within the 7 day period and BEFORE you return it.
Damaged items, discrepancies and shortages need to be brought to our attention within 7 days of receiving your order, again in writing or by email.
If you are returning your order you must return it in its original condition, NEW and UNUSED and with all it's original packaging to qualify for a refund. Proof of posting MUST be obtained and is a free service from the Post Office. The cost of postage and safe return of the goods is the responsibility of you the customer, we will not refund return postage costs. The only exception to this is for items that have been incorrectly supplied by us and are being returned, only then will we refund the return shipping cost. Moonstone Treasures cannot be held responsible for the loss or damage of any returned items during transit. In this event you must obtain compensation from the postal service. We suggest that you use a recorded delivery method to ensure a signed receipt. Refunds will be processed within 30 days notice of cancellation. A refund will not be given if the above rules are not followed. Although not compulsory, we would be grateful if you could explain why you are not satisfied so that we may improve our products and service for the future.
IMPORTANT - We cannot accept returns or give refunds for Embroidered Greeting Cards that have been personalised, specially prepared, or specially ordered to your requirements. The only exception to this is if they are deemed to have a manufacturing fault or do not conform to the instructions and criteria that you gave in your order.
We will also not accept the return of any computer software returned to us if it has been opened (shrink wrap removed and/or security seals broken). We reserve the right to refuse such returns if the product is not received in a new and unopened condition.
If you for any reason feel that your shopping experience with us was
unsatisfactory please contact us immediately so that we can endeavour to help you. You can reach us by using our Contact Us page. Should you make a complaint about any aspect of our services or products, we promise we will do our best to resolve your complaint within a maximum of 5 working days. If we ever need to modify our procedures, resulting from a complaint with our services or products, we will aim to do so as quickly as possible.
All our product images on this website, their descriptions and colours are subject to change and are for suggestion only. While every care has been taken to ensure that product descriptions and specifications are correct and the colour reproduction is a good representation, actual colours on the products you purchase from us may vary slightly to the ones depicted in the product images on screen. This is due to scanning, photographic and print reproduction and monitor display limitations. All specified sizes are approximate and are for guidance only. Moonstone Treasures reserves the right to amend or modify their personalised embroidered cards in any way deemed necessary so as to accommodate a customers personalisation requests.
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Please be aware that many of the items sold by Moonstone Treasures are small, or contain small parts that can be removed or can be easily broken into small parts and could constitute a choking hazard. We strongly advise you to keep these items away from small children, particularly those under the age of three years.
Moonstone Treasures accepts no liability whatsoever for any death or injury caused by any of our products purchased from this website and damage or loss caused by users or third parties resulting from the use of our Website and the purchase of any of our products, however incurred.
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